Frequently Asked Questions

Orders

How do I know my order went through?

You'll receive a confirmation email within a few minutes of checkout, containing your order number. If it hasn't arrived, check your spam folder before contacting us — it's usually there.

Can I still change or cancel my order?

Possibly — it depends how far along it is. We process orders within 1–2 business days, so email info@lisaboutiquelondon.com with your order number as quickly as you can and we'll do what we can.

Delivery

When will my order arrive?

We process and dispatch orders in 1–2 business days (Monday to Friday). Delivery within the United Kingdom then takes 3–10 working days (Monday to Friday). Orders placed after 17:00 London time (GMT) start processing the next business day. Our Shipping Policy has the full detail.

What does shipping cost?

Delivery is free everywhere in the United Kingdom.

Where are orders shipped from?

Our stock ships from our warehouse in Ningbo, China. Every parcel is tracked from dispatch to your door.

How do I track my parcel?

Your dispatch email contains a tracking number and link. If it hasn't updated for a few days, that's normal while a parcel is in transit — but email us if you're concerned.

Returns & Refunds

How long do I have to return something?

30 days from the day your order is delivered. Items need to come back unworn, unwashed and with tags attached. Email info@lisaboutiquelondon.com to start a return and wait for our confirmation before posting anything — returns sent without approval can't be accepted. See the Return & Refund Policy.

Who pays return postage?

We do, if the item arrived damaged, faulty or wasn't what you ordered. For change-of-mind returns and exchanges, return postage is yours.

How quickly is a refund processed?

Within 10 business days of your return reaching us and being checked. Your bank then typically takes another 3–5 business days to show the money.

Sizing & Products

How do I pick the right size?

Every product page carries fit notes and sizing guidance. If you're between sizes or unsure, email us before ordering — we'd rather advise you first than process a return later.

What are the items made from?

Fabric composition and care instructions are listed on each product page under Fabric & Care.

Payment

What can I pay with?

Visa, Mastercard, American Express, Maestro, Apple Pay and Google Pay. Full detail on our Payment Policy page.

Is checkout secure?

Yes — payments are processed through Shopify's encrypted checkout and we never see your full card details.

Contact

How do I reach a person?

Email info@lisaboutiquelondon.com, call +44 7520 664221, or use our Contact Us page.

Our Business Details

Store name: Lisaboutiquelondon
Company name: Reylogistics
Company address: Runmolenstraat 68, Almere, Flevoland, 1333 AR, Netherlands
Warehouse / return address: Lane 1177 Jianlan Road, Meixu Street, Yinzhou District, Ningbo, Zhejiang, 315100, China
Company number: 84299363
Email: info@lisaboutiquelondon.com
Tel: +44 7520 664221

Customer Service Hours

Business Days: Monday to Friday, 9:00 AM – 6:00 PM (GMT, London time)
Saturday and Sunday: Closed
Response time: within 24 hours