Privacy policy

Last updated: 23 August 2026

This Privacy Policy sets out how Lisaboutiquelondon ("we", "us", "our") collects, uses and shares personal information when you visit our website, place an order, or contact us. Please read it before using the site — by using our services you accept the practices described here.

Information We Collect

Information you provide. Your name, delivery and billing address, email address, phone number, order details, payment confirmation, account credentials, and anything you write to us when you get in touch.

Information collected automatically. When you browse the site we record technical and usage data — IP address, device and browser type, referring pages, which pages you view and how you interact with them — using cookies and similar technologies.

Information from partners. We receive limited information from the providers who help us operate: our ecommerce platform (Shopify), payment processors, delivery carriers, and analytics or advertising providers.

How We Use It

  • Fulfilling your order — taking payment, dispatching goods, handling returns and exchanges, and keeping you informed about your purchase.
  • Support — answering your questions and resolving problems.
  • Marketing — where you've agreed to it, sending occasional emails about products and offers. You can unsubscribe at any time using the link in any marketing email.
  • Fraud prevention and security — verifying orders, protecting accounts, and keeping the site secure.
  • Improving the site — understanding which pages and products are useful so we can make the experience better.

Cookies We Use

Cookies keep the site working, remember your preferences, and help us understand how it's used. The cookies set on this site fall into three groups:

Essential (Shopify). Required for the store, cart and checkout to function and to keep your session secure. Examples: _shopify_s, _shopify_y, _secure_session_id, cart, cart_sig, checkout_token, secure_customer_sig, localization. Shopify's own cookie list is at shopify.com/legal/cookies.

Analytics (Google). Google Analytics and Google Ads cookies measure how visitors find and use the site and how our advertising performs. Examples: _ga, _ga_*, _gid, _gcl_au.

Marketing (Meta). Meta (Facebook and Instagram) cookies help us measure and target advertising. Examples: _fbp, _fbc.

You can block or delete cookies in your browser settings, but disabling essential cookies will stop the cart and checkout from working.

Who We Share It With

  • Service providers acting on our behalf — payment processing, fulfilment and delivery, IT and hosting, analytics, and customer support tools.
  • Advertising and marketing partners such as Google and Meta, who process data under their own privacy notices.
  • Anyone you ask us to share with, for example a courier delivering your order.
  • Authorities or advisers where we're legally required to, or to enforce our terms and protect our rights.

We do not sell your personal information.

International Transfers

Your information may be transferred to and processed outside the country you live in, including by our warehouse and carriers. Where we transfer personal data out of the UK or European Economic Area, we rely on recognised safeguards such as the European Commission's Standard Contractual Clauses.

How Long We Keep It

We keep personal information only as long as we need it to provide our services, meet legal and accounting obligations, resolve disputes and enforce our agreements.

Security

We take reasonable technical and organisational measures to protect your information. No method of transmission or storage is completely secure, however, so please don't send sensitive information through insecure channels.

Your Rights

Depending on where you live, you may have the right to:

  • access the personal information we hold about you
  • have inaccurate information corrected
  • have your information deleted
  • receive your data in a portable format
  • object to or restrict how we process it
  • withdraw consent where we rely on it

To exercise any of these, contact us using the details below. We may need to verify your identity first, and we won't treat you differently for exercising your rights.

Children

Our services aren't intended for children and we don't knowingly collect information from anyone under 16. If you believe a child has given us their information, contact us and we'll delete it.

Third-Party Links

Our site may link to websites we don't operate. We're not responsible for their content or privacy practices — please read their policies before sharing information with them.

Complaints

If you're unhappy with how we handle your personal information, contact us first so we can try to resolve it. You also have the right to complain to your local data protection authority.

Changes to This Policy

We may update this policy to reflect changes in our practices or for legal reasons. The revised version will be posted here with an updated "Last updated" date.

Contact

For any privacy question or to exercise your rights, email info@lisaboutiquelondon.com or use our Contact Us page.

Store name: Lisaboutiquelondon
Company name: Reylogistics
Company address: Runmolenstraat 68, Almere, Flevoland, 1333 AR, Netherlands
Warehouse / return address: Lane 1177 Jianlan Road, Meixu Street, Yinzhou District, Ningbo, Zhejiang, 315100, China
Company number: 84299363
Email: info@lisaboutiquelondon.com
Tel: +44 7520 664221

Customer Service Hours

Business Days: Monday to Friday, 9:00 AM – 6:00 PM (GMT, London time)
Saturday and Sunday: Closed
Response time: within 24 hours