Refund policy
You have 30 days from the day your order is delivered to request a return. We'd rather you had the right piece than kept the wrong one.
Starting a Return
Email info@lisaboutiquelondon.com with your order number — it's in your confirmation email — and tell us briefly what's wrong. We'll reply with the return address and instructions. You can also reach us via our Contact Us page.
Please wait for our confirmation before posting anything back. Parcels sent without an approved return can't be accepted or refunded.
Condition of Returned Items
Items must come back unworn, unwashed and in original condition, with all tags and any liners still attached. Anything showing signs of wear, washing or damage may have its return declined.
Where items were bought as a bundle, the full bundle needs to be returned together.
Who Pays Return Postage
We pay when an order arrives damaged, faulty, or is not what you ordered. Contact us within 30 days of delivery and we'll arrange it.
You pay for change-of-mind returns and exchanges, including any customs charges that may apply.
Delays caused by customs clearance are outside our control and aren't grounds for a return on their own.
Damaged, Faulty or Wrong Items
Please open and check your order when it arrives. If something is defective, damaged or incorrect, email info@lisaboutiquelondon.com straight away — photos help — and we'll sort a replacement or refund.
Exchanges
The fastest route to a different size or colour is to return the original for a refund and place a new order, rather than waiting for an exchange to process.
Refunds
Once your return reaches us and passes inspection, we issue the refund within 10 business days to your original payment method. Banks and card issuers typically need a further 3–5 business days to post it to your account.
If more than 15 business days have passed since we approved your return and nothing has arrived, email info@lisaboutiquelondon.com and we'll chase it.
Contact Information
Store name: Lisaboutiquelondon
Company name: Reylogistics
Company address: Runmolenstraat 68, Almere, Flevoland, 1333 AR, Netherlands
Warehouse / return address: Lane 1177 Jianlan Road, Meixu Street, Yinzhou District, Ningbo, Zhejiang, 315100, China
Company number: 84299363
Email: info@lisaboutiquelondon.com
Tel: +44 7520 664221
Customer Service Hours
Business Days: Monday to Friday, 9:00 AM – 6:00 PM (GMT, London time)
Saturday and Sunday: Closed
Response time: within 24 hours